Motif literally means a recurring theme in a piece of art or music that makes it beautiful. We are a customer-centric niche Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) Company and we perform rules based recurring processes where human judgment is essential to the workflow. We provide high quality services and process improvements that deliver consistency in a continuous manner that adds value to our clients’ business.
We primarily serve eCommerce Marketplaces, Online Retail companies, Online Travel agencies and Financial Services companies. We provide customized outsourcing services including multi-channel Contact Center services via voice, email and chat, Online Credit Card Fraud Prevention and Fraud Monitoring Services, Research & Analytics and Back Office Support on a 24/7 basis to Fortune 500 and mid-market companies globally.Since our inception in 2000, we have focused on building long lasting partnerships with our clients by delivering measurable ROI and consistently helping them improve customer experience. Our clients have stayed with us since the beginning of the partnership and our teams have grown continuously adding more services and resolving more complex challenges.
We have built a global delivery model and offer our services through highly secure and best-in-class technology infrastructure built across delivery centers located in the Philippines and India. Motif is a PCI-DSS and ISO/IEC 27001:2013 certified company.