Ahmedabad, India and Manila, The Philippines – August 14, 2015 : USA-headquartered Motif, Inc. celebrated the successful completion of 15 years as a leading global business process outsourcing (BPO) and knowledge process outsourcing (KPO) company. The company prides itself of its open and transparent work environment where every employee is treated with respect and fairness and encouraged to challenge the status quo. The outcome has been employees with extremely long tenure who become domain experts in the client’s business and feel empowered to make impactful process improvement suggestions to clients. This has resulted in tremendous value addition to clients’ business through innovation by Motif employees.
From its centers in Ahmedabad, India and Manila, The Philippines, Motif provides multi-channel (email, chat & voice) customer support, credit card fraud prevention, research and analytics and back-office support services to leading Fortune 500 and mid-market companies across the United States, Europe and Asia in the e-commerce (retail & travel), financial services and affiliate marketing verticals.
The company has almost doubled employee headcount in India in the last three years and plans to be at 2150 employees globally by December 2015 from its current strength of 1850. It is in the process of recruiting talent to meet the growing needs of one of its current client, a Fortune 500 ecommerce marketplace. Benefits such as in-house training and development through Motif University, free night time transportation, subsidized meals, dependent insurance coverage, performance incentives, referral bonuses and round the year sports and entertainment events make Motif an ideal destination for professional growth with a fun-filled and rewarding environment. Motif has one of the highest employee ownership in the world with 22.5% of company equity reserved for employees.
Motif has won many awards and certifications in its 15-year journey, a select recent list includes:
• The Global Outsourcing 100 – “Rising stars category” award by IAOP 100 in 2015
• “Globaliser & People Practices” by Inc. 100 in 2015
• Company CEO, Kaushal Mehta selected as the “Top 30 Most Innovative CEOs in India” by Inc. 100 in 2015
• Awarded ‘SI BPO Company of the Year 2014’ by Silicon India
• Best CSR Company of Gujarat, four years in a row (2011-14) and Best BPO Company of Gujarat two years in a row (2011-12), by Gujarat Electronics Software Industries Association (GESIA), the leading IT/BPO trade organization of Gujarat, India
• ISO/IEC 27001:2013 certified by Bureau Veritas and PCI: DSS certified by PCI Security Standards Council
From Kaushal Mehta, Motif – Founder & CEO: “It is a proud moment for all Motifians to have reached this milestone of 15 years with 100% referenceable Fortune 500 and SME clients while remaining a debt free and profitable company. I acknowledge the contribution of all employees – past and present, whose passion and commitment have enabled us to reach here today”, said Kaushal Mehta, Founder & CEO of Motif, Inc.
Motif, Inc. is one of the world’s top 100 outsourcing service providers delivering customer-centric BPO and KPO services provider focused on E-commerce companies in the retail & travel, financial services and affiliate marketing verticals. It has 15 years of experience in providing multi-channel customer support, IT support, online credit card fraud prevention, research and analytics, and back office support services to leading Fortune 500 and mid-market companies across the United States, Europe and Asia. Headquartered in California, USA, Motif has delivery centers in India and the Philippines. It is PCI-DSS compliant and ISO/IEC 27001:2013 certified for Information Security Management System. For more information about Motif, please visit us online at www.motifinc.com