Category Archives: 2016

Motif’s Santa visits the underprivileged children this Christmas season

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December 24, 2016, Ahmedabad, India
Aiming to make this Christmas an unforgettable experience for over 1,100 underprivileged children, this time 15th year in a row, Motif, Inc., a leading Business Process Outsourcing company of the country and Manav Sadhna – an NGO engaged in the upliftment of under privileged children came together to celebrate Christmas at the Sabarmati Riverfront Amphitheatre, Ahmedabad. The event included various cultural activities and performances by children groups from the NGO together with Motif employees. The most loved and awaited Santa Claus distributed presents adding to the Christmas spirit. The event was followed by food packet distribution.

“The joy and happiness expressed by the children was simply indescribable. We are glad to have played a small role in ringing the jingle bells in the hearts of these children for the past 14 years.” said Kaushal Mehta, Founder & CEO of Motif, Inc.

For further information, please contact Ankit Deo, Marketing & Communications, Motif, Inc. at ankit.deo@motifinc.com.

About Motif

Motif, Inc., founded in 2000 is a customer-centric BPO and KPO services provider focused on serving E-commerce companies in the retail, travel, financial services and affiliate marketing verticals. It provides multi-channel customer support, credit card fraud prevention research and analytics, and back office support services to leading Fortune 500 and mid-market companies globally. It employs over 2,200 people across at its offices located in Ahmedabad, India; Manila, The Philippines; Clark, The Philippines and San Mateo, CA, USA. Motif is a PCI-DSS and ISO/IEC 27001:2013 certified company.
For more information, please visit www.motifinc.com

About Manav Sadhna

Manav Sadhna is a Non-Government Organisation (NGO) based at Gandhi Ashram in Ahmedabad, India. The literal translation of Manav Sadhna is “service to mankind”. It has been inspired by the Gandhian principles of truth, ahimsa (non-violence) and education for less privileged members of society predominantly children. For more information, please visit www.manavsadhna.org

Motif bags the prestigious BEST BPO/KPO Company Award of Gujarat

Thursday, September 29, 2016, Ahmedabad
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Motif received the prestigious ‘Best BPO/KPO Company’ award at the 9th Annual Awards for Excellence held by the Gujarat Electronics and Software Industries Association (GESIA) on September 29, 2016 in Ahmedabad, India. GESIA is a not-for-profit; industry led and managed association that annually recognizes companies of outstanding merit and excellence, and those that show significant progress in their areas of operation.

Motif won the Best ‘BPO/KPO Company’ award for the third time in the last 5 years. This is yet another feature in the cap of Motif, which has recently been awarded with ‘Global Achiever Award for Quality Excellence’ by Indian Achievers Forum followed by ‘Man of Excellence Award’ to Kaushal Mehta, Founder & CEO.

Acknowledging the awards, Kaushal Mehta, Founder and CEO of Motif, Inc. said, “We are honored to be recognized as a ‘Leader’ in this space for the business value we have created for our clients. This award is a testament to the dedication of Motif’s employees and their unflagging pursuit of excellence. We will continue to innovate, improve and strive to raise the bar for BPO service providers globally.”

About Motif, Inc. :

Motif, Inc. is one of the world’s top 100 outsourcing service providers delivering customer-centric BPO and KPO services provider focused on E-commerce companies in the retail & travel, financial services and affiliate marketing verticals. It has 16 years of experience in providing multi-channel customer support, IT support, online credit card fraud prevention, research and analytics, and back office support services to leading Fortune 500 and mid-market companies across the United States, Europe and Asia. Headquartered in California, USA, Motif has delivery centers in India and the Philippines. It is PCI-DSS compliant and ISO/IEC 27001:2013 certified for Information Security Management System. For more information about Motif, please visit us online at www.motifinc.com

Motif, Inc. completes 16 years, conferred ‘Global Achievers’ Award for Quality Excellence by Indian Achievers Forum

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Ahmedabad, India and Manila, Philippines – August 14, 2016: California headquartered Motif, Inc. completed 16 years of profitable operations today. The boutique business process outsourcing company prides itself of its open and transparent work culture where employees are encouraged to challenge the status quo resulting in continuous process improvement for its clients’ processes. This value addition to clients has resulted in 66% its revenue coming from client relationships which are 14-16 years. In addition, 85% of Motif’s revenue comes from publicly traded companies globally.

Last week, the Indian Achievers forum conferred the ‘Global Achievers Award for Quality Excellence’ to Motif and ‘Man of Excellence Award’ to Motif’s Founder and CEO, Kaushal Mehta. Last quarter, the company added two new delivery centers with a capacity of over 850 seats in India and the Philippines. Along with the growth in business, Motif also committed to building 1000 toilets in 2-3 villages near Ahmedabad, India.

On this occasion, Kaushal Mehta, Founder & CEO of Motif said, “I remain indebted to our past and current employees who have imbibed Motif core values and worked tirelessly over the past 16 years to help us earn the trust of our long tenured customers and investors. We look forward to building a global values based organization based on trust and committed to excellence.

About Motif, Inc.:

Motif, Inc. is one of the world’s top 100 outsourcing service providers delivering customer-centric BPO and KPO services provider focused on E-commerce companies in the retail & travel, financial services and affiliate marketing verticals. It has 16 years of experience in providing multi-channel customer support, IT support, online credit card fraud prevention, research and analytics, and back office support services to leading Fortune 500 and mid-market companies across the United States, Europe and Asia. Headquartered in California, USA, Motif has delivery centers in India and the Philippines. It is PCI-DSS compliant and ISO/IEC 27001:2013 certified for Information Security Management System. For more information about Motif, please visit us online at www.motifinc.com

Motif Sanitation Project

Motif has committed to construct 1,000(One Thousand) low cost toilets and Village Reformation Project in two to three villages in Ahmedabad and neighboring districts around our Project site in Ahmedabad (in the villages- Punadara and 2 other villages, which is near to Punadara) for the people under poverty and needy.

Many people in India still do not have access to toilets and good sanitation, as a result outdoor defecation continues in communities. It leads to wide spread diseases and health issues. Considering all these aspects Motif has taken construction of toilets for the people under poverty and changing their sanitation habits as one of its focus CSR initiatives areas since 2015.

The non- availability of clean and hygienic toilets is a social matter of concern but the larger issue is the change of attitude and mind set of the people. This is a socio cultural issue and appropriate awareness and education is required to change the attitude of the people towards relieving/defecating in public. So our intervention focus will be on awareness and demand creation for toilets, instead of doling out toilets.

Motif has implemented a structured annual engagement plan wherein its employees will visit the chosen villages bi-weekly. They will monitor progress and interact with villagers to create awareness about the need for sanitation and hygiene. Over 504 home owners have already come forward in just one village and registered their homes for toilet construction.

On the occasion, Mr. Kaushal Mehta, Founder & CEO, Motif, Inc., said, “As we grow our business, we want to continue building on our vision of ‘continuous value creation for our customers, employees, investors and society.’ Our new centers in India and the Philippines will be driven by customer acquisitions. Our CSR initiative to build 1000 toilets is guided by our honorable Prime Minister Narendra Modi’s ‘Swachha Bharat mission’ and his call to build toilets to make India open defecation free by 2019.

Gujarat based BPO Motif adds two new centers in Ahmedabad, Philippines

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Correspondent, Ahmedabad:

California headquartered, Ahmedabad based Business Process Outsourcing(BPO) company Motif today announced addition of two new delivery centers in India and Philippines. New facility in Ellis bridge area of Ahmedabad in India has 780 seat capacity. This is Motif’s second delivery center in Ahmedabad. New 100 seat delivery center in Philippines will be the second in this country. The earlier facility in Philippines has 450 seats. With this Motif’s total number of employees will touch 2,000 that includes 1,525 in two centers in Gujarat and 475 in two centers in Philippines

Motif which is a 16-year old BPO company with 20 international clients(mostly from America including Fortune 500 companies) is led by former Intel employee Parul Mehta and former Sun Microsystems employee Kaushal Mehta who are alumnites of Ahmedabad based L.D. Engineering college. Mehtas returned to Gujarat after working for 10 years in America and started Motif here over one and half decade ago.

According to Kaushal Mehta, Philippines has been chosen for setting up delivery centers because Filipinos speak English with American accents which is more suitable for American clients who need voice support. Mehta added that Gujarat based delivery centers will continue to do back office, email and chat support, fraud prevention, e-commerce support, fraudulent auction prevention etc tasks for overseas clients.

Mehtas on occasion of launching of their new center in Ahmedabad announced Corporate Social Responsibility(CSR) activity that involves construction of 1,000 toilets in three villages near Kapadvanj in central Gujarat. The works are going on at present through five teams in Punadra village that has 504 families.

Source: Desh Gujarat

US BPO firm Motif mulls expansion in India

Ahmedabad, Jun 16 (PTI)

Motif, a US-headquartered business process outsourcing (BPO) company, has announced that it would expand its base in India by adding almost 1.2 lakh square feet of office space in Ahmedabad. Companys founder and CEO Kaushal Mehta said they are in talks with realty players in this regard. “With the latest addition of 2 new delivery centres, one each in the Philippines and in the city (Ahmedabad), we think that our current capacity in the Philippines would be enough for next one year. Now our focus is to add more capacity in the city, where we are having two centres at present,” Mehta said.

“We think we may run out of space in the next one year and may need some more space to open new centres here,” he said. The privately-held company has around 20 clients, mostly from the US and UK, said Mehta.

Motif also announced that it will construct 1,000 toilets in three remote villages of Kheda district of Gujarat as part of CSR initiative.

“Around 500 will be built in Punadara village of Kheda while remaining will be built in two neighboring villages. The company will incur a cost of Rs 1 crore on this project,” said Mehta.

Source: The Economic Times

Motif adds 850 seats with 2 new delivery centers in India and Philippines; Commits to construct 1,000 toilets in villages near Ahmedabad

Ahmedabad, India and Clark, Philippines, June 16, 2016
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Motif, Inc., a business process outsourcing company headquartered in California, USA, has added two new delivery centers. The centers have a combined capacity of over 830 seats in Ahmedabad, India and Clark, Philippines.

The company has also announced, it will construct 1,000 toilets in Punadra and nearby villages in conformity with its Corporate Social Responsibility (CSR) in conjunction with the Environmental Sanitation Institute, Sughad.

On the occasion, Mr. Kaushal Mehta, Founder & CEO, Motif, Inc., said, “As we grow our business, we want to continue building on our vision of ‘continuous value creation for our customers, employees, investors and society.’ Our new centers in India and the Philippines will be driven by customer acquisitions. Our CSR initiative to build 1000 toilets is guided by our honorable Prime Minister Narendra Modi’s ‘Swachha Bharat mission’ and his call to build toilets to make India open defecation free by 2019. Our intervention will be led by the need to generate demand for toilets instead of a one-sided effort to build them.”

According to Mr. Mehta, Motif, Inc. has implemented a structured annual engagement plan wherein its employees will visit the chosen villages bi-weekly. They will monitor progress and interact with villagers to create awareness about the need for sanitation and hygiene.
“We are overwhelmed with the response to this initiative so far. Over 504 home owners have already come forward in just one village and registered their homes for toilet construction,” he said.
Over the past 14 years, several CSR activities have been initiated by the company. These include the annual Motif Charity Walk, annual Blood Donation Drives and the annual Christmas party with the slum children of Ramapirno Tekro. An estimated 58,000 participants and 203 sponsors along with Motif’s matching contribution, have raised Rs. 5.02 crore ($750,750) for 43 different NGOs during the annual Motif Charity Walks till date.

About Motif, Inc. :

Motif, Inc. is headquartered in California, USA and is one of the top 100 global outsourcing companies focused on serving E-commerce companies in the retail, travel, financial services and affiliate marketing verticals. It provides multi-channel customer support, research and analytics to prevent credit card fraud and back- office support services to leading Fortune 500 and mid-market companies across the United States, Europe and Asia. It has been ranked among the top 10 BPO companies to work for in India and won the best Call Center/BPO/KPO company in Gujarat. Adjudged as the Best Corporate Social Responsibility Company – Gujarat by Gujarat Electronics & Software Industries Association (4 years in the row), Motif, Inc. is recognized as one of the top five companies across India on the basis of Best CSR practices by SMEs in India, featured in a report by New Delhi based Shri Ram Center for Industrial Relations, Human Resources & Social Development. For further information www.motifinc.com
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Motif, 5th BPO company at SM City Clark, opens for business

ANGELES CITY—A business-process outsourcing (BPO) company on Friday opened at the SM City Clark here, bringing to five the number of call centers operating at the mall.

Motif, which specializes in online retail and travel customer service, is the latest BPO client of the Sy-owned mall, where there are six buildings with 14,000 seats allotted for its SM City BPO center.

The first office of Motif in the country is in Eastwood, Quezon City. The California, USA-based BPO has close to 2,000 employees across India and the Philippines.

“We have to have a place which is flood-free and is not far from our office at Eastwood. If floods shut down Metro Manila, we will still have an office operating,” said Motif founder and CEO Kaushal Mehta. “We looked around in other areas in Pampanga and Clark, but we considered safety and comfort of our people and customers.”

He also praised the SM management “for always having a good experience with its malls.”

“We believe there are lots of talented and dedicated workers in Pampanga, that’s why Motif chose to invest here,” Mehta said.

The opening on June 10 was graced by Motif cofounder and Site Head India Parul Mehto and Vice President and Site Head Philippines Annie Pineda.

Motif’s mission is to build a long-lasting relationship with clients by delivering measurable return on investments (ROI) and consistently help them improve customer service, it said in a statement.

Recently, Motif was adjudged in the Top 100 global outsourcing companies by the International Association Outsourcing Professionals in 2015, and has been short-listed for “Global Achievers’ Award for Quality Excellence” by the Indian Achievers Forum.

SM City Clark Mall Manager Aaron Jeffrey Montenegro said they have four BPO bulidings with 10,000 seats now operating. The two others with 4,000 seats are under construction, and will be completed by September or October this year.

The four other BPOs operating at the SM City Clark are Arvato, Convergys, Cloud Staff and Iqor.

SM City Clark sits on a 22.2-hectare property near the main gate of the Clark Freeport Zone.

Source: BusinessMirror

MOTIF EXPANDS GLOBAL CAPABILITY, ADDS NEW 750+ SEAT DELIVERY CENTER IN AHMEDABAD, INDIA

May 03, 2016, Ahmedabad, India

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MOTIF EXPANDS GLOBAL CAPABILITY, ADDS NEW 750+ SEAT DELIVERY CENTER IN AHMEDABAD, INDIA

Motif, Inc., a leading provider of global Business Process Outsourcing (BPO) services, today announced the opening of its new delivery center located in Ahmedabad, Gujarat, bringing its capacity to 1500+ seats in India. The center, with a capacity of 750+ seats, is expected to provide Motif’s Fortune 500 and publicly traded international clients with high-value services including 24×7 contact center support, online fraud prevention, research and analytics and back office support where a real time human judgment is required in the workflow. Motif’s new delivery center is designed with high redundancy and built with state-of-the-art infrastructure. The cabling architecture is built in with multiple channels and separate entry points for telecom and power. Multiple Internet feeders are implemented at sites to achieve 100% redundancy

Kaushal Mehta, Founder & CEO, Motif, Inc.

“The new center strengthens our ability to cater to demanding client needs across functions quickly and with greater flexibility. The availability of a talented workforce in Gujarat and a positive and safe environment in Ahmedabad makes it a favorable location for us. Our leadership team in Ahmedabad will play a key role to accelerate innovation and transformation for our clients across industries from this center.”

Parul Mehta, Co-founder & Site Head, Motif, Inc.

“Our new delivery center in Ahmedabad strengthens our global delivery model and boosts our delivery capability to our clients across the globe. We’re very excited and looking forward to leverage our best practices and technology excellence in providing world-class services to our customers as we continue to grow our business”

About Motif, Inc. :

Motif, Inc., headquartered in California, USA is one of the top 100 global outsourcing companies focused on serving E-commerce companies in the retail, travel, financial services and affiliate marketing verticals. Motif provides multi-channel customer support, online fraud prevention, research and analytics, and back office support services to leading Fortune 500 and mid-market companies across the United States, Europe and Asia. Headquartered in California, USA, Motif has delivery centers in India and the Philippines. For more information, please visit www.motifinc.com

Source: PRLOG

Media Contacts
Ankit Deo
Manager, Marketing & Communication
(P): +91-90995-38839