Category Archives: Manila – Philippines

Motif Opens at Clark Freezone Bringing Intelligent Outsourcing in Northern Luzon

Clark Freezone, Philippines, June 10, 2016

Motif, a customer centric Business Process Outsourcing Company headquartered in California, with close to 2,000 employees across India and Philippines opened its 4th global delivery center in SM City BPO Center, Clark Freezone, Angeles Pampanga. It’s inauguration and ribbon cutting is on June 10, 2016 will be attended by city officials.

Since Motif’s inception in 2000, the organization’s mission has been to build long lasting relationships with clients by delivering measurable ROI and consistently help clients improve customer experience. This is possible through the dynamic and experienced leadership team that represents over 220 years of international experience with companies such as McKinsey & Co., Boston Consulting Group, Sun Microsystems, Inc., Intel and AT&T. Motif’s well-built talent management practices sustain employee retention, have enabled the company to build flexible and creative staffing models for greater efficiency and enhanced service levels.

Motif continues to deliver this brand promise by bringing in a new breed of talent coming from Northern Luzon specifically in Clark, Pampanga. Apart from good talent sourcing, Motif finds the location to be ready and established as a business hub with the right infrastructure to support the BPO industry. Geographically it is very strategic as it is a few hours away from Manila. These are the right ingredients for Motif’s steady growth.

Speaking on the occasion, Mr. Kaushal Mehta, Founder & CEO, Motif, Inc., said,”The Clark, Pampanga site will cater to client growth and also provide redundancy and BCP to its current Manila operations. We are impressed by the talent on boarded from this area and look forward to a long term value creation for the local eco system”

Recently, Motif was adjudged in the Top 100 Global outsourcing companies by International Association of Outsourcing Professionals in 2015 and has been shortlisted for ‘Global Achievers’ Award for Quality Excellence by Indian Achievers Forum. The award ceremony will be held in Bangkok on 12th Aug. 2016

About Motif, Inc. :

Motif, Inc. is headquartered in California, USA and is one of the top 100 global outsourcing companies focused on serving E-commerce companies in the retail, travel, financial services and affiliate marketing verticals. It provides multi-channel customer support, research and analytics to prevent credit card fraud and back- office support services to leading Fortune 500 and mid-market companies across the United States, Europe and Asia. For further information www.motifinc.com

Motif, 5th BPO company at SM City Clark, opens for business

ANGELES CITY—A business-process outsourcing (BPO) company on Friday opened at the SM City Clark here, bringing to five the number of call centers operating at the mall.

Motif, which specializes in online retail and travel customer service, is the latest BPO client of the Sy-owned mall, where there are six buildings with 14,000 seats allotted for its SM City BPO center.

The first office of Motif in the country is in Eastwood, Quezon City. The California, USA-based BPO has close to 2,000 employees across India and the Philippines.

“We have to have a place which is flood-free and is not far from our office at Eastwood. If floods shut down Metro Manila, we will still have an office operating,” said Motif founder and CEO Kaushal Mehta. “We looked around in other areas in Pampanga and Clark, but we considered safety and comfort of our people and customers.”

He also praised the SM management “for always having a good experience with its malls.”

“We believe there are lots of talented and dedicated workers in Pampanga, that’s why Motif chose to invest here,” Mehta said.

The opening on June 10 was graced by Motif cofounder and Site Head India Parul Mehto and Vice President and Site Head Philippines Annie Pineda.

Motif’s mission is to build a long-lasting relationship with clients by delivering measurable return on investments (ROI) and consistently help them improve customer service, it said in a statement.

Recently, Motif was adjudged in the Top 100 global outsourcing companies by the International Association Outsourcing Professionals in 2015, and has been short-listed for “Global Achievers’ Award for Quality Excellence” by the Indian Achievers Forum.

SM City Clark Mall Manager Aaron Jeffrey Montenegro said they have four BPO bulidings with 10,000 seats now operating. The two others with 4,000 seats are under construction, and will be completed by September or October this year.

The four other BPOs operating at the SM City Clark are Arvato, Convergys, Cloud Staff and Iqor.

SM City Clark sits on a 22.2-hectare property near the main gate of the Clark Freeport Zone.

Source: BusinessMirror