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Motif, 5th BPO company at SM City Clark, opens for business

ANGELES CITY—A business-process outsourcing (BPO) company on Friday opened at the SM City Clark here, bringing to five the number of call centers operating at the mall.

Motif, which specializes in online retail and travel customer service, is the latest BPO client of the Sy-owned mall, where there are six buildings with 14,000 seats allotted for its SM City BPO center.

The first office of Motif in the country is in Eastwood, Quezon City. The California, USA-based BPO has close to 2,000 employees across India and the Philippines.

“We have to have a place which is flood-free and is not far from our office at Eastwood. If floods shut down Metro Manila, we will still have an office operating,” said Motif founder and CEO Kaushal Mehta. “We looked around in other areas in Pampanga and Clark, but we considered safety and comfort of our people and customers.”

He also praised the SM management “for always having a good experience with its malls.”

“We believe there are lots of talented and dedicated workers in Pampanga, that’s why Motif chose to invest here,” Mehta said.

The opening on June 10 was graced by Motif cofounder and Site Head India Parul Mehto and Vice President and Site Head Philippines Annie Pineda.

Motif’s mission is to build a long-lasting relationship with clients by delivering measurable return on investments (ROI) and consistently help them improve customer service, it said in a statement.

Recently, Motif was adjudged in the Top 100 global outsourcing companies by the International Association Outsourcing Professionals in 2015, and has been short-listed for “Global Achievers’ Award for Quality Excellence” by the Indian Achievers Forum.

SM City Clark Mall Manager Aaron Jeffrey Montenegro said they have four BPO bulidings with 10,000 seats now operating. The two others with 4,000 seats are under construction, and will be completed by September or October this year.

The four other BPOs operating at the SM City Clark are Arvato, Convergys, Cloud Staff and Iqor.

SM City Clark sits on a 22.2-hectare property near the main gate of the Clark Freeport Zone.

Source: BusinessMirror