Motif, Inc. at the Internet Retailer Conference & Exhibition 2012
Tuesday, June 05, 2012 to Friday, June 08, 2012, Chicago, Illinois
Motif participated in the 8th annual Internet Retailer Conference and Exhibition (IRCE) in Chicago, Illinois. IRCE is the world’s largest e-commerce event. This year`s conference focused on the urgent need for e-retailers to understand web shoppers – what they demand from online stores, and how best to reach and serve them.
Keeping in line with the event’s agenda, Motif shared how its services can enable online retailers to continuously enhance customer experience, resulting in improved NPS (Net Promoter Score), CSAT (Customer Satisfaction) and FTR (First Time Resolution). Online retailers, vendors and consultants present at the event showed keen interest in Motif’s multichannel customer support, online fraud prevention and back office support services.