Motif provides Online Community Fraud Prevention services, filtering seller-listed products and services over client platforms. Motif also moderates user-generated content over client websites and communities. We use a combination of automated filters and human judgment to maintain the integrity of client's website, making it a safe, healthy place to transact online business.
- Motif has been delivering product moderation services, filtering seller-listed items since 2007 for a global e-commerce company that brings together buyers and sellers over their platform
- Motif has also been ensuring content moderation for user-generated reviews over a leading US-based online travel company.
Online Community Fraud Prevention
Motif offers Online Community Fraud Prevention for seller-listed products and services for e-commerce, online retail and online travel industries. We monitor, analyze and control product, service listings, preventing illegal, fraudulent and misleading listings which cause loss to buyers, leading to loss of trust in the client.Key Highlights
- Motif uses a combination of automated filters and human judgment to monitor, identify, analyze and act on third-party listings and user-generated content
- We consistently apply client policies and guidelines to ensure healthy transactions
- We identify misleading and fraudulent product, service listings while providing accurate authentication to genuine listings
- Our 24x7 service ensures that client websites continually display accurate and appropriate content
- Motif's use of its unique framework, Autonomics, which involves knowledge management, best practices and technology ensures greater accuracy and continuous improvement of fraud filters to meet the changing tactics of fraud perpetrators
- Our skilled investigators create new filters continuously, enhancing the efficiency of automated filters. We have increased the filter efficiency from 6 to 64% for an e-commerce client, reducing the number of suspicious listings requiring human investigation.