Motif, Inc. at the Etailing India Expo 2013

Thursday, January 10, 2013 to Saturday, January 12, 2013, Mumbai, India
Motif participated in the Etailing India Expo 2013 in Mumbai, India. Motif was an exhibitor at the Expo, and shared its expertise in helping E-commerce companies continuously improve NPS (Net Promoter Score), CSAT (Customer Satisfaction) and FTR (First Time Resolution) with visiting delegates.

Kaushal Mehta, Founder & CEO of Motif, Inc., spoke at the Etailing India Expo on January 11, 2013. He talked about the importance of customer loyalty and retention, and discussed how E-commerce companies can reduce the cost of customer acquisition in the long run by focusing on customer retention.